At Berli Floral Designs, we want to give our customers the most enjoyable shopping experience, one that will keep them visiting our online store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Product Policy

  1. Delivery Policy

We deliver our arrangements locally in Philadelphia, PA and the surrounding suburban neighborhoods, as well as a few locations in New Jersey. All orders must be made 3 days prior to desired delivery date. Any order placed and requested after the deadline, will be automatically cancelled. 

Methods of Delivery

We use Roadie, a third-party service, and our team, to fulfill the deliveries. 

Delivery time and day

We will make every attempt to accommodate to specific time requests, however we cannot guarantee this. 

Delivery is available Monday-Sunday

Delivery time slot:

  • 8:00am-12:00pm

  • 12:00pm-4:00pm

  • 4:00pm-8:00pm

Delivery Fee

The delivery fee varies depending on the location.

 Non-Delivery 

Please note that Berli Floral Design is not liable for any extra delivery costs from a failed delivery. In the event that no delivery attempt was made, and the order was never received on the requested delivery date, we will offer the customer one of the following - delivery cost not included:

  • Store Credit.  

  • A full refund. 

  • A re-attempt to deliver the bouquet. 

Partial Delivery 

In the event that the product was delivered, but an item was missing, the customer has the right to a refund of the missing item(s). The customer must notify Berli Floral Design within three (3) business days from the day the product waste delivered. 

Delivery Instructions 

If you have any special delivery instructions, please leave them in the "Add a note" section at checkout. 

If, for some reason, the recipient is not available to accept the delivery, we will attempt to place the order in a safe place. If you have provided us with the recipient's contact details, we will do our best to contact them. 

For any questions, please email us at customersupport@berlifloral.com

2. Cancellation and Refund

Cancellations

Orders are eligible for cancellation with a full refund if they are requested within four (4) hours after the purchase was placed. After this period, the cancellation will not be approved. We will not be able to refund orders that have already been prepared or dispatched.

How to Cancel Order:

Contact us at customersupport@berlifloral.com

Note* Customer must contact our support team as soon as possible and provide their order details.

Or

Login to your account -> Orders -> Cancel Order

Refunds

Due to the nature of the products being sold, returns are not available.

If, for some unlikely reason, you experience quality issues or other exceptional circumstances with your arrangement, please email us within 24 hours after you receive your product. In the message, include the following information:

  1. Name

  2. Order Number 

  3. Issue (CHANGE)

  4. (Optional) Include a picture so we can fully understand the issue and find a solution accordingly. 

Our team will evaluate your submission and contact you as soon as possible. A full or partial refund may be issued at our discretion; however, this does NOT include any delivery costs.

Refunds will be returned through the original mode of payment.  Please allow 5-10 business days for the refund transfer to be completed. 

Product Substitution Policy

When working with floral products, it is common to see flowers that are in bloom during certain times of the year. It is difficult to have the same flowers available year round , so at certain times when browsing on our website, you may see some products are marked as unavailable. These products are only around for a limited time, and we will do our due diligence to keep products’ stock updated as availability changes.

In the event that you purchase a product and elements are unavailable at the time of purchase, we will substitute the stem for stem that is similar in look at no cost to you.