Privacy Policy

Effective Date: 11Oct2023

  1. Introduction

    Welcome to Berli Floral Design. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data. By accessing or using the website, you consent to the practices described throughout this policy.

  2. Information We Collect

    1. Personal Information

      1. When you make a purchase, create an account, or contact us, we collect personal information, including but not limited, your full name, email address, delivery address, phone number, and payment details.

        1. We do not store payment information as it is securely processed by our payment gateway (Stripe).

      2. You may be required to provide additional information, such as Recipient information or special delivery instructions.

    2. Usage information

      1. We collect information about how you interact with the website, including IP address, browser type, device information, and pages visited. We then analyze this data to optimize your experience with our website.

      2. We use cookies and similar technologies to track your preferences, and you can manage your cookie preferences through your browser settings.

  3. How We Use Your Information

    • To process and fulfill your orders.

    • Provide customer support and resolving issues

    • Improving the website’s functionality and overall content and experience.

    • Sending email notifications for order confirmation, updates, or marketing materials if you have opted in.

  4. Data Sharing

    1. We may share your information with trusted third parties to facilitate various business endeavors, such as payment processors and delivery providers. Including, but not limited: Roadie and Stripe.

      1. These service providers are obligated to protect your information and use it solely for the purpose it was shared.

    2. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

  5. Data Security

    1. We implement strong security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

      1. Secure Socket Layer (SSL)

        1. When we collect data through berlifloral.com, we collect personal details on a secure server. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. SSL ensure that all data, including personal and payment information, is encrypted during transit.

      2. Cookie Policy

        1. Cookies serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Website.

      3. Password Security: User Responsibility

        1. We encourage users to take the extra step to secure their information by creating strong, unique 10 character passwords.

    2. While we take reasonable steps to secure your data, we cannot guarantee the complete security of your information.

  6. Your Choices

    1. Access and Correction

      1. You can access and update your personal information through your account settings on berlifloral.com

  7. Changes to the Privacy Policy

    1. Berli Floral Design reserves the right to change the privacy policy from time to time. We will notify you of any significant changes made and the way we treat your personal information or other means.

  8. Contact:

    1. When you choose to use our services, you automatically consent to the terms set forth in our privacy policy. We appreciate the trust you place in us and are honored to have the opportunity to serve you. Should you have any questions or concerns regarding our privacy practices, please don't hesitate to reach out to customerservice@berlifloral.com.